Privacy Policy

1. Who this covers

This policy explains how Digital Mission handles personal data in DMP Chatbot. For the people who sign in to manage a business, we are the controller. For the visitors who talk to a business's chat on its website, the business is the controller and we process their messages on its behalf, as its processor.

2. What we collect

• Account data: your email address, optional name, the businesses you belong to and your role in them, and when you accepted these terms.
• Billing data: the business's billing details and VAT number. Card details are handled by Stripe and never reach us.
• Content: the files, web pages and written answers a business adds to its chat.
• Chat data: the questions visitors ask and the answers they get, the website they came from and usage counts.
• Technical data: sign-in sessions and security logs, such as IP addresses, kept to protect the service.

3. Why we use it

To provide the service you signed up for (contract), to bill for it and keep records the law requires (legal obligation), and to keep it secure and working (legitimate interest). We don't sell personal data, don't use it for advertising and don't use your content or chats to train AI models.

4. Where it is stored and who helps us

Data is stored and processed in the EU on Amazon Web Services, including the AI models that write the answers. Stripe processes payments and an email provider sends sign-in codes. Each works under a data processing agreement.

5. How long we keep it

Account and content data are kept while the business or account exists and removed when it's deleted. Chat history is kept for a limited period to show conversations and usage. Billing records are kept as long as tax law requires.

6. Your rights

You can access, correct, export or delete your personal data, object to or restrict its use, and complain to your data protection authority. You can change your details and delete your account yourself under Account; for anything else, contact the Digital Mission team. Visitors of a business's chat should contact that business first.

7. Cookies

We use only the cookies needed to keep you signed in and remember your settings, such as the colour theme. The website chat doesn't set tracking cookies.

8. Changes

We publish each new version of this policy here and tell owners about important changes before they apply.