Terms of Service

1. Who we are

DMP Chatbot is a service of Digital Mission ("we", "us"). It lets businesses put a chat on their website that answers visitors from the business's own content. These terms apply between Digital Mission and the business that creates an account ("you"). The person who creates the business accepts them on its behalf and confirms they may do so.

2. The service

We host the chat, the content you add to it and the tools to manage both. Answers are generated by AI models from the content you provide. They can be incomplete or wrong, so don't rely on them for legal, medical, financial or safety advice, and check important answers before acting on them.

3. Your account and team

• Keep sign-in access to your email address secure.
• Owners decide who joins the business and are responsible for what their team does in it.
• Keep your API keys secret and revoke any key you think has leaked.

4. Your content

You keep all rights to the content you upload or link, and you confirm you're allowed to use it. You give us the permission we need to store and process it to run the service for you, and for nothing else. We don't use your content to train AI models.

Don't add content that is unlawful, infringes someone else's rights, or contains special categories of personal data unless you have a lawful basis to process it.

5. Acceptable use

Don't use the service to break the law, mislead or harm people, send spam, get around its limits, or attack, overload or reverse engineer it. We may suspend a business that does, and we'll tell the owners why.

6. Plans, payment and cancellation

• Each business is on a plan with a monthly allowance of answers, chats and content. When the allowance runs out, the chat stops answering until the next month or an upgrade; there are no overage charges.
• Paid plans are billed monthly in advance, in euros, plus VAT where it applies. Payment by card runs through Stripe. Businesses billed by invoice agree their terms with the Digital Mission team.
• A paid plan starts once the payment is confirmed. Until then the business runs on the free plan.
• You can cancel at any time; the plan stays until the end of the paid month and then the business moves to the free plan. Fees already paid aren't refunded unless the law says otherwise.
• We may change prices with at least 30 days' notice before your next billing month.

7. Availability and support

We aim to keep the service available and fix problems quickly, but we don't promise it will be uninterrupted. Planned maintenance is announced in advance where we can.

8. Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability in any 12 months is limited to the fees you paid us in that period. Nothing here limits liability that can't be limited by law.

9. Ending the agreement

You can delete your business or account at any time. We may end the service for a business that seriously or repeatedly breaks these terms. When a business is deleted, its content is removed from the service.

10. Changes and law

When we change these terms we publish a new version here and tell owners about important changes before they apply. These terms are governed by the law of the country where Digital Mission is established.